APNA BAZAR
Refunds
Information about how refund details are collected and how a return request moves through the APNA BAZAR process.
When refund details are needed
Refund information is collected when you submit a return request. The return form asks for a mobile number and either bank account details with IFSC code or a UPI ID. These details are associated with the return request so the admin can use them while processing the refund.
Exchange is different
An exchange request is not the same as a refund request. For an exchange, the system checks the selected replacement variant and its available stock. Refund banking or UPI details are collected for return requests.
How the refund process works
Submit a return request
A return is requested from the relevant delivered order item. The request includes the selected reason and any optional customer note.
Provide refund details
Enter a valid mobile number and either bank account plus IFSC details or a UPI ID. The return form validates these details before the request is submitted.
Seller reviews the request
A return request can move through the available request statuses, including requested, approved, scheduled, picked up and completed. A request can also be rejected or cancelled where applicable.
Refund is processed
Once the return reaches the stage where the refund can be processed, the refund details supplied with the return request are available to the admin for processing.
Online payment
Orders paid online are recorded with their payment information and payment status. Refund handling should follow the status of the return request and the actual payment record. APNA BAZAR does not promise a fixed refund time on this information page because the current application workflow does not define a universal customer-facing processing timeline.
Cash on Delivery
COD orders are handled separately from online payments. When a return requires a refund, the refund details collected in the return request are used by the admin as part of the refund process.
Keep your refund details accurate
Before submitting a return, carefully check the mobile number, bank account number, IFSC code or UPI ID you provide. The current return workflow requires a valid mobile number and at least one valid refund route. Bank account number and IFSC code are treated as a pair. If you use UPI instead, provide the UPI ID correctly.
Important
Never share your password, OTP, card PIN, CVV or other authentication secrets with anyone claiming to process a refund. APNA BAZAR's return form asks only for the refund information required by the current workflow. If you are unsure about a request, use Customer Support before sharing anything sensitive.